These terms of service (the “Terms”) govern access to and use of the Atlas platform at atlas-ai.ro (the “Service”). The Service is provided by Farcaș Mihai Cristian Persoană Fizică Autorizată, an authorised self-employed person (PFA) with its professional address at Strada Henri Coandă 1, Alba Iulia, Alba, România, tax ID (CUI) 52297606, registered with the Trade Register under no. F2025028974009 (the “Provider”, “we”).
1. Who the Service is for
1.1. The Service is offered only to professionals: legal entities, authorised self-employed persons (PFA), sole or family enterprises and other entities using it for their business or professional activity (the “Customer”). We do not offer the Service to consumers.
1.2. By entering into the contract, the Customer confirms that it acts as a professional. Consumer-protection rules therefore do not apply, including the 14-day right of withdrawal under Government Emergency Ordinance no. 34/2014.
1.3. “Users” are the individuals who have an account in the Service for the Customer. They are usually the Customer’s employees or contractors, or people invited into one of the Customer’s workspaces. The Customer is responsible for its Users’ compliance with these Terms. Users must be at least 18 years old.
1.4. Anyone accepting these Terms on behalf of an organisation confirms they are authorised to represent it.
2. Contract documents
2.1. The contract between the Provider and the Customer (the “Contract”) consists of:
- the offer or order form accepted by both parties (the “Order”), which sets the plan, price, term and usage limits;
- these Terms;
- the Data Processing Agreement (the “DPA”), an annex to these Terms.
The Privacy Policy explains how we process personal data for which we are the controller and is not part of the Contract.
2.2. If the contract documents conflict, the Order prevails, then the DPA (for data protection), then these Terms.
2.3. The Contract is concluded when both parties accept the Order in writing. Acceptance can also be given by email or by electronic signature. As a contract between professionals, the parties agree not to apply the pre-contractual information and acknowledgement requirements of Law no. 365/2002 for contracts concluded by electronic means, to the extent the law allows. We keep a copy of the Contract and make it available to the Customer on request.
2.4. Evaluation period. We may offer free access for a limited period to evaluate the Service (a demo or pilot). These Terms apply during that period, except for the payment provisions. We may end the evaluation at any time with reasonable notice. At the end, data is handled under section 11.5.
3. The Service
3.1. Atlas is an AI-powered assistant for documents. The Customer uploads PDF documents into workspaces. The Service converts them to text (including by optical character recognition, OCR), indexes them and answers questions with citations to the source passages.
3.2. AI components. Answers, conversation titles, formula descriptions and figure captions are generated automatically by AI models supplied by third parties. These providers are listed on the Subprocessors page. The interface tells Users that answers are AI-generated.
3.3. Availability. We make reasonable efforts to keep the Service available at all times. We do not guarantee a specific level of availability unless the Order provides for one. The Service may be interrupted temporarily for maintenance, for security updates or because of infrastructure providers. When a search provider is unavailable, the Service may run with reduced capabilities.
3.4. Changes to the Service. We may improve and change the Service. We will not materially reduce core functionality during a paid period without at least 30 days’ notice. In that case the Customer may end the Contract under section 10.4.
3.5. Usage limits. Limits apply to protect the Service, for example on the number of documents and pages uploaded per day, on the number of messages per hour and on the maximum file size. The limits are those shown in the application or set in the Order. We will give notice before reducing them to the Customer’s detriment.
4. Limits of AI-generated answers
4.1. Answers are generated automatically from passages found in the Customer’s documents. The Service is built to answer only from those documents and to cite its sources. Nevertheless, AI models can produce incomplete or inaccurate answers or misinterpretations. OCR can misread values, formulas or tables, especially in scanned documents.
4.2. Answers are not professional advice — for example engineering, legal, tax or medical advice — and do not replace the judgement of a qualified specialist.
4.3. The Customer and its Users must check in the source document any information a decision relies on. This is essential for values, formulas and requirements used in design, in safety-related calculations, in tendering or in conformity assessment. Decisions made on the basis of the answers are the Customer’s responsibility.
4.4. The Service does not check whether the uploaded documents are current, complete or correct.
5. Accounts and security
5.1. We create Users’ accounts at the Customer’s request.
5.2. Sign-in credentials are personal and confidential. The Customer tells us immediately, at contact@atlas-ai.ro, about any unauthorised use or suspected compromise of an account.
5.3. A workspace owner can share the workspace through an invite link. Anyone with an account and an active link can join the workspace. The owner is responsible for who they share the link with and can rotate or revoke it at any time.
5.4. We may temporarily suspend an account if we reasonably suspect a security compromise or a breach of section 7, or if the law requires it. The measure is limited to what is necessary. We inform the Customer unless the law prohibits it.
6. Customer Content
6.1. “Customer Content” means the uploaded documents, workspace names and descriptions, questions, conversations and the answers generated for the Customer.
6.2. Ownership. The Customer keeps all rights in Customer Content. We acquire no rights in it except the licence in 6.3. Generated answers belong to the Customer, to the extent they can be subject to rights, without affecting third parties’ rights in the quoted texts.
6.3. Limited licence. For the term of the Contract, the Customer grants us a non-exclusive, royalty-free licence to store, copy, convert, index, transmit to subprocessors and display Customer Content. The licence is granted solely to provide the Service to the Customer, for support, for security and to comply with the law.
6.4. No model training. We do not use Customer Content to train or improve AI models. We use AI providers only in configurations in which they may not use Customer Content to train their own models.
6.5. Customer warranties. The Customer warrants that:
- it holds all rights and licences needed to upload and process the documents in the Service. Some documents, such as SR, EN or ISO standards, are licensed with restrictions on copying, on storage in computer systems or on sharing with other people;
- Customer Content does not infringe the law or third parties’ rights;
- personal data in the documents is processed lawfully: the Customer has a legal basis and has informed the data subjects;
- it does not upload special categories of personal data (Articles 9 and 10 GDPR) unless this is strictly necessary, lawful and agreed with us in advance.
6.6. Our access. Our staff access Customer Content only when necessary to run or support the Service, at the Customer’s request, to investigate security incidents or abuse, or to meet a legal obligation. Staff are bound by confidentiality.
6.7. Copies of documents. The Service is not an archiving service. The Customer keeps its own copies of the original documents.
7. Acceptable use
The Customer and its Users must not:
- upload or generate illegal content, or content that infringes intellectual-property rights, privacy or other rights of third parties;
- upload malware or files designed to harm the Service;
- try to bypass the isolation between workspaces, authentication, usage limits or other security measures, or test the Service for vulnerabilities without our written consent;
- scrape the Service or overload it;
- decompile or copy the Service, except where the law expressly allows it;
- resell the Service or make it available to third parties without our consent;
- use the Service or its output to build a competing service or to train AI models;
- share an account with other people;
- use the Service for decisions with legal effects on individuals without human review, or for any other purpose prohibited by Regulation (EU) 2024/1689 on artificial intelligence.
8. Illegal content and point of contact
8.1. Single point of contact. Our point of contact for authorities (Article 11 of Regulation (EU) 2022/2065, the Digital Services Act) and for recipients of the Service (Article 12) is contact@atlas-ai.ro. We communicate in Romanian or English.
8.2. Notices. Anyone can report content they consider illegal by emailing contact@atlas-ai.ro. The notice should include:
- why the content is considered illegal;
- the exact location of the content (for example, the workspace and document name);
- the name and email address of the person sending the notice, subject to the exceptions provided by law;
- a statement that the information is accurate and complete, to the best of the sender’s good-faith belief.
We acknowledge receipt and review the notice diligently and objectively. We tell the sender of the notice what we decided.
8.3. Measures. We may restrict access to illegal content, remove it or suspend an account, in proportion to the seriousness of the situation and with regard to the rights of those involved.
8.4. Statement of reasons and redress. The affected Customer or User receives a statement of reasons (Article 17 of the Digital Services Act). It describes the measure, the facts it relies on, its legal or contractual basis and the available redress. The decision can be contested by replying to the email or in court.
8.5. We do not actively or generally monitor Customer Content.
9. Prices, invoicing and payment
9.1. Prices are those in the Order. The Provider is not registered for VAT, so prices are final. If it registers, VAT is added from the registration date, with the notice in 9.5. We charge nothing beyond the amounts in the Order. We charge no fees for cancellation, for data export or for switching to another provider.
9.2. We invoice in advance for each billing period. Invoices are issued electronically, including through the RO e-Factura system where the law requires it. The payment term is the one in the Order or, failing that, 15 days from the invoice date.
9.3. Late payments bear the statutory penalty interest and the compensation provided by Law no. 72/2013.
9.4. If an invoice remains unpaid at least 15 days after a written notice, we may suspend access. The Customer’s data is kept during the suspension.
9.5. We announce any price change at least 30 days in advance. The change applies from the next billing period. The Customer may end the Contract without penalty before the new price applies.
10. Term, cancellation and refunds
10.1. Term. The Contract runs for the term set in the Order. Unless the Order provides otherwise, the subscription is monthly and renews automatically for successive equal periods until cancelled.
10.2. Cancellation by the Customer. The Customer may cancel the subscription at any time, without giving a reason and without fees. An email to contact@atlas-ai.ro or a notice through any channel used to conclude the Contract is enough. We ask for no additional steps and do not make cancellation conditional on a call. We confirm the cancellation in writing.
- For monthly subscriptions, cancellation takes effect at the end of the current billing period.
- For fixed-term plans (for example, annual plans), the Customer may end the Contract at any time with no more than 30 days’ notice. Amounts paid for the remaining period are refunded only in the cases in 10.4. An early-termination fee applies only if the Order provides for it expressly and proportionately.
10.3. Termination by the Provider. We may end the Contract:
- at any time, with 60 days’ notice, refunding amounts prepaid for the unused period;
- if the Customer materially breaches the Contract and does not cure the breach within 15 days of notice;
- immediately, in case of illegal use, a serious breach of section 7, or non-payment continuing more than 30 days after suspension.
10.4. Refunds. Amounts paid are not refunded, except in the following cases, in which we refund, within 30 days, the share prepaid for the unused period, pro rata:
- we end the Contract under the first point of 10.3;
- the Customer ends the Contract because of a material breach on our part;
- the Customer ends the Contract after we gave notice of a price increase, of a change to these Terms to its detriment or of a reduction in core functionality;
- an amount was invoiced or collected in error or twice.
10.5. Effects. When the Contract ends, access to the Service ends, except for the export in section 11. Amounts due remain payable. Provisions that by their nature survive termination — such as confidentiality, limitation of liability or governing law — remain in force.
11. Data export and switching providers
This section applies the rules on switching between data processing services in Regulation (EU) 2023/2854 (the Data Act).
11.1. During the Contract. The Customer can download the original PDF documents from the application at any time, and delete documents, workspaces and conversations.
11.2. Exportable data. On the Customer’s request, we provide free of charge, in structured and commonly used formats:
- the original documents (PDF);
- the text extracted from the documents (Markdown, with formulas in LaTeX);
- the conversations: questions, answers and citations (JSON);
- the list of workspaces, with their names, descriptions and members (JSON).
The software, configuration and indexes of the Service are not exportable, as they are protected by intellectual-property rights or trade secrets of ours or of third parties.
11.3. Transition period. The Customer may ask to end the Contract in order to switch to another provider or to an in-house solution, with no more than two months’ notice. A 30-day transition period follows termination. During it, the Customer can download its documents and request the export in 11.2. We cooperate in good faith with the Customer and with the new provider.
11.4. Retrieval period and erasure. After the transition period, the data can still be retrieved on request for at least 30 more days. At the end of that period we permanently erase all of the Customer’s exportable data within 30 days, as set out in the DPA. Data we are legally required to keep is excepted.
11.5. Evaluation period. For free evaluation access (2.4), we erase the data within 30 days of the end of the evaluation, unless the Customer asks to export it or signs an Order.
12. Confidentiality
Each party keeps confidential the non-public information it receives from the other and uses it only to perform the Contract. This does not apply to information that is public, was already known, was developed independently or must be disclosed by law. In the last case, the disclosing party notifies the other if the law allows. The obligation lasts for the term of the Contract and 3 years after it ends. For Customer Content, it lasts for as long as we hold it.
13. The Provider’s intellectual property
The software, interface, documentation and the “Atlas” brand belong to us. For the term of the Contract, the Customer receives a non-exclusive, non-transferable right to use the Service for its own business. We may freely use suggestions and feedback we receive, without obligations to the sender.
14. Personal data
14.1. For personal data in Customer Content, the Customer is the controller and we are the processor. The DPA applies and forms part of the Contract.
14.2. For account data and for security, billing and communication data, we are the controller. How we process them is described in the Privacy Policy.
15. Warranties
15.1. We provide the Service with professional diligence, substantially as described.
15.2. Apart from the express warranties in the Contract and to the extent permitted by law, the Service is provided “as is”. We do not warrant that answers are correct, complete or fit for a particular purpose, nor that the Service will run without interruptions or errors.
16. Limitation of liability
16.1. Neither party is liable for indirect damage, lost profits, or loss of opportunities, customers or reputation.
16.2. Our total liability for all claims relating to the Contract is limited to the amounts paid by the Customer in the 12 months before the event that caused the damage. For free use, our liability is limited to 500 lei.
16.3. These limitations do not apply to damage caused intentionally or by gross negligence, to harm to life, body or health, to the Customer’s payment obligations, to breaches of section 7 or to the Customer’s indemnity obligations in section 17. Nor do they apply in other cases where the law does not allow limitation.
16.4. Liability for decisions made on the basis of AI-generated answers is governed by section 4.
17. Indemnity
The Customer indemnifies us against third-party claims and penalties arising from Customer Content — for example, copyright infringement or unlawful processing of personal data — or from a breach of section 7. We notify the Customer promptly of such a claim and let it conduct the defence.
18. Force majeure
Neither party is liable for non-performance caused by force majeure within the meaning of Article 1351 of the Romanian Civil Code. The affected party notifies the other within 5 days. If force majeure lasts more than 30 days, either party may end the Contract.
19. Changes to these Terms
We announce changes to these Terms at least 30 days in advance, by email and on this page. Changes required by law or not to the Customer’s detriment may apply sooner. If a change is to its detriment, the Customer may end the Contract before the change applies, with the refund in 10.4.
20. Final provisions
20.1. Assignment. The Customer may not assign the Contract without our consent. We may assign the Contract to an affiliate or as part of a transfer of the business, with notice to the Customer.
20.2. Notices. Notices are sent by email to the addresses in the Order. Notices to us go to contact@atlas-ai.ro.
20.3. Entire agreement and severability. The Contract is the parties’ entire agreement on the Service. If a provision is void, the others remain valid. Not exercising a right does not waive it.
20.4. Language. The Romanian version of these Terms is binding. Translations are for information only.
20.5. Governing law and disputes. The Contract is governed by Romanian law. The parties first try to settle any disagreement amicably for 30 days. If they cannot, the dispute is settled by the competent courts at the Provider’s registered office.
20.6. Non-standard clauses. For the purposes of Article 1203 of the Romanian Civil Code, the Customer confirms that it has read and expressly accepts the following clauses: 4 (limits of AI-generated answers), 5.4, 8.3 and 9.4 (suspension of access), 10.1 (automatic renewal), 10.2–10.4 (termination and refunds), 15 and 16 (warranties and limitation of liability), 17 (indemnity), 19 (changes to these Terms) and 20.5 (governing law and jurisdiction). Express acceptance is given by signing the Order or by confirming these clauses in writing.
21. Contact
Farcaș Mihai Cristian Persoană Fizică Autorizată
Strada Henri Coandă 1, Alba Iulia, Alba, România
Email: contact@atlas-ai.ro · Phone: +40730552295